1. Our Commitment
At BetVictor casino, we are fully committed to promoting responsible gaming and providing a safe, secure, and supportive environment for all our players. Gambling should always be a form of entertainment, not a way to make money or escape personal issues.
We take the welfare of our players seriously and have systems in place to help identify and support individuals who may be experiencing problems with their gambling habits.
2. Responsible Gaming Principles
- Gambling is a recreational activity.
- Players must be 18 years or older.
- We offer tools to control, limit, or self-exclude access to gambling.
- We educate customers and staff on the risks of problem gambling.
- We provide access to professional support services.
3. Player Protection Tools
We offer several features and tools to help you stay in control of your gambling:
a) Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit. Once set, limits cannot be increased immediately—there is a cooling-off period before changes take effect.
b) Loss Limits
Control your spending by setting a maximum loss threshold within a specified time period.
c) Session Limits
Limit the amount of time you can be logged in or playing on the site each day.
d) Time-Out
Take a short break from gambling (e.g., 24 hours to 6 weeks). During this period, your account will be temporarily disabled.
e) Self-Exclusion
Request a long-term break (6 months or more) if you feel gambling is becoming harmful. During this period, you will be unable to access your account, and we will not send you any marketing materials.
To activate any of these tools, contact our support team at [email protected] or access the Responsible Gaming section in your account settings.
4. Identifying Problem Gambling
Here are a few signs that may indicate a gambling problem:
- Gambling to escape stress or problems
- Chasing losses
- Spending more time or money than intended
- Neglecting work, school, or relationships
- Hiding gambling activity from others
- Feeling anxious, depressed, or irritable when not gambling
If any of these apply to you, we strongly encourage you to seek help and consider using our self-exclusion tools.
5. Support and Help Services
If you or someone you know is struggling with gambling, the following organizations offer free, confidential support:
- Gambling Helpline New Zealand – 0800 654 655
Website: www.gamblinghelpline.co.nz - Problem Gambling Foundation of New Zealand
Website: www.pgf.nz - Gamblers Anonymous
Website: www.gamblersanonymous.org.nz
6. Underage Gambling
Gambling at BetVictor is strictly limited to individuals aged 18 years and older. We conduct age verification checks and may request supporting identification documentation.
To help protect minors:
- Do not share your login credentials.
- Use parental control software such as Net Nanny, Qustodio, or CyberPatrol to block access to gambling sites.
- Log out of your account after use.
7. Staff Training and Monitoring
All BetVictor staff receive training on responsible gaming practices, how to recognize signs of problematic behavior, and how to respond to customer concerns. We also monitor gameplay to detect unusual patterns that may indicate gambling-related harm.
8. Advertising and Marketing
Our advertising is designed to be responsible and non-exploitative. We avoid targeting:
- Individuals under 18
- Individuals who have self-excluded
- Those showing signs of problem gambling
9. Final Note
We encourage you to gamble responsibly and within your means. Remember—when the fun stops, stop.
If you ever feel like you’re losing control, we’re here to help.
10. Contact Us
If you have any concerns about your gambling behavior or wish to activate a player protection tool, please contact us:
📍 BetVictor
23 Queen Street, Blenheim Central, Blenheim 7201, New Zealand
📧 Email: [email protected]
🌐 Website: mammarosanz.com
